Maintaining privacy and security versus privacy is important to us. Thank you for reading this policy, it will help you understand how we handle your personal data. As we always try to develop and improve our services, this privacy policy may also change. Thank you for checking this regularly. If you have any questions about this privacy policy, please contact us via the contact us page.

Frequently asked questions about your data and information

How we collect information:

• We collect information that you provide to us
• We collect information sent by email by visitors from the app or the website
• We collect information once you create an account with us and use any of the available features

What personal data do we collect?

When you create an account, you will be asked to provide name, email, date of birth, address and telephone number. Every time you request a booking, we collect information about the choices of your booking.

How do we store the collected information?

We store the information you provide and the information we collect electronically in our database. We own, maintain and operate our computer servers that contain this database. Access to these servers is protected by a firewall and access controllers.

Personal Data

We may also collect non-personal information from your mobile device if you have downloaded our mobile application (the “Application”). This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the Application, and information about the type of device you use. In addition, in the event our Application crashes on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our Application. This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.

In general, Personal Data you submit to us is used either to deliver the Services or respond to requests that you make. We use your Personal Data in the following ways:

• Facilitate the creation of and secure your Account (Registered Users only)
• Provide the Services you request, including by communication this information to the applicable Venue
• Improve the quality of experience when you interact with our App and Services
• Send Guests email and SMS text confirmations and other communications, like reminders, for each of your reservations. Venues may also use the Platform to send such messages directly to Guests

When you make a reservation using the Services, your name is provided to the applicable Venue, just as would occur if you were making a reservation over the phone. Your email address and phone number is also provided to the Venue in case the Venue needs to contact you regarding your reservation. You may also provide special preferences or comments regarding your reservation, which the Services will pass on to that Venue. And if you are interested in receiving promotional or other communications from the Venue you may “opt-in” to receive such communications from the Venue, either via the Platform or directly, as applicable, and subject to such Venue’s marketing policies, as set forth below.

Venues primarily use reservation information provided through the Services to secure and manage reservations. Additionally, as noted above, if you have given permission to a Venue to communicate with you, the Venue may do so, subject to the Venue’s policies and procedures, including those relating to the storage and management of Personal Data. Venues want to provide you with the best possible service so that you will visit them again.

Planout App encourages Venues to comply with data protection requirements,  Planout App will not be responsible for a Venue’s failure to comply with laws applicable to the use of Personal Data. Any complaints or inquiries regarding use of your information by a Venue, or marketing communications from a Venue, should be addressed directly to the Venue in question. In no event will Planout App be responsible for information, management, and use of data collected by Venues from their own websites and not stored on the Services.

Service Providers. We may share your Personal Data with third party service providers to: provide you with the Services; to conduct quality assurance testing; to facilitate creation of Accounts; to provide technical support; and/or to provide other services to the App. We use third party payment processors, to process payments made via the Venues.

In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to these third party payment processors, whose use of your personal information is governed by their privacy policies.

Planout App sends automated service messages to registered users via email and / or text pertaining to upcoming or recent Venue reservations or other core functions of the Services, such as confirmations, reminders, and/or invitations to provide customer feedback. In addition, Registered Users may also opt in to receive promotional notices, special offers, and other related information. However, so long as you use the Service, we may send essential Service Communications to the contact information associated with your Account.

Third Parties. Planout will never sell, rent, loan or otherwise distribute any of your personal information (including but not limited to your name, email address, phone number or any other identifiable information about you) to any third party except as set forth in this Policy without your prior, express written consent.

Our statement may change

Any changes to this Policy will always be posted to this page of the Site, along with the effective date of the updated Policy. You should check this page periodically to stay abreast of any such changes.  Planout App will never make changes to the Policy that violate any applicable privacy laws. For any material changes to the Policy, we will notify you via email or by placing a prominent notice on the homepage of our Site.

How do you protect my information?

Your information is protected by your password. So, keep your password secret and don’t share it with anyone. We will never release your password. If you share your mobile with others, we recommend that you always log out.

Contacting Us

If you have any questions or concerns or complaints about our Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at the following address or phone number:

Planout app – Reservation Platform 

info@planoutapp.co
+357 99185616